Men In Ink
Ink & Toner Experts Since 2002

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Say NO to Printer Updates!

 

Firmware and software updates are usually a good thing for your computer, cell phone and more. They protect you from evolving security threats, fix bugs from previous versions and more. But HOLD THE PHONE! They are NOT needed or necessary for your printer and in fact, they can do more harm than good. They might cost you money and waste your printer cartridges! And that’s because the purpose of printer firmware updates is to disable aftermarket and compatible cartridges.

 
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All ink and toner cartridges now, both brand name and compatible, use microchips to communicate data with a connected computer or device. These computer chips monitor ink and toner levels and prompt users to replenish printing supplies when running low. Original Equipment Manufacturers (OEMs) including Brother, HP, Lexmark and Epson routinely release firmware updates which can disable aftermarket (compatible) microchips. These updates are often installed remotely, discreetly and at random - especially if you’ve allowed auto-updates when you installed your printer driver software. OEMs also modify firmware as new printers are made - meaning that a model manufactured in December might have new encryption as compared to the same model released earlier in the year. To combat all of this, aftermarket (compatible) manufacturers are continually rewriting chip coding so their products work properly in the printer for which it was intended.

Although an ‘upgrade’ sounds like a good idea, we’ve found that updates can literally disable your compatible/aftermarket cartridges! That means your affordable cartridges purchased from Men In Ink will stop working OVERNIGHT and you’ll be forced to replace them with expensive brand name cartridges. Yes, this has happened to our customers and there’s not much we can do to help unfortunately!


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Here’s what you can do to protect yourself:

  1. When setting up a new printer, DO NOT allow auto-updates from the manufacturer

  2. If you’re prompted for a firmware update, DO NOT proceed


This will NOT harm your printer, but will save you money and major headaches, we promise! If you need some help with your particular printer in terms of disabling updates, get in touch with us. We want you to be informed and take control of your printer and printing supplies so the choice remains yours.

 
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And finally, just a reminder that it’s illegal for printer manufacturers to force you to buy their cartridges. Class action lawsuits have recently been filed against HP in the United States and Canada for this very reason. The consumer was ruled in favour of and HP is in the middle of paying a settlement to certain HP printer owners. If you are a Canadian resident and owned a Class Printer between March 1, 2015 and December 31, 2017 of the following models, you may be eligible for compensation:

  • HP OfficeJet Pro 6230

  • HP OfficeJet 6812, 6815, 6820

  • HP OfficeJet Pro 6830, 6835, 8610, 8615, 8616, 8620, 8625, 8630

  • HP OfficeJet Pro X551dw, X451dn, X451dw, X576dw, X476dn, X476dw

Find out more about this lawsuit and how to submit a settlement claim here.